Refund and Returns Policy

At Namrist Apparel LLC, we aim to provide a clear and convenient shopping experience. This Shipping & Returns Policy explains how order processing, delivery, returns, exchanges, and refunds are handled.

Shipping Policy

1. Processing Time

Orders are typically processed within 1–3 business days, excluding weekends and holidays, after your order confirmation is received.

Once your order has shipped, you will receive a shipping confirmation email when available.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed during checkout where applicable.

Estimated delivery times are:

  • Standard Shipping (U.S.): 3–7 business days
  • Express Shipping (U.S.): 2–3 business days
  • International Shipping: 7–15 business days, depending on destination

Delivery estimates are not guaranteed and may be affected by factors such as carrier delays, high shipping volumes, weather, transportation interruptions, or customs processing for international orders.

3. Shipping Locations

We currently ship within the United States and to select international destinations where available.

Available shipping destinations will generally be shown during checkout.

If your location is not available, please contact us at:

hello@namristapparel.xyz

4. Order Tracking

When tracking information is provided by the shipping carrier, we will send it to the email address associated with your order.

You can use the tracking number to follow your shipment through the applicable carrier’s tracking service.

Please allow some time after receiving your shipping confirmation for tracking information to become active.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error in your shipping information, contact us as soon as possible at:

hello@namristapparel.xyz

We cannot guarantee that an address can be changed after an order has been processed or shipped.

6. Lost, Delayed, or Damaged Packages

If tracking shows an unusual delay, loss, or delivery issue, please contact us so we can review the available order and tracking information.

If your package or product arrives visibly damaged, please keep the packaging and take clear photographs where possible.

You may also need to cooperate with the shipping carrier during any investigation or claim process.

Returns & Exchanges Policy

1. Return Eligibility

Eligible items may be returned within 14 days of delivery.

To qualify for a standard return:

  • The item must be unused and unworn
  • The item must be unwashed
  • The item must remain in its original condition
  • Original tags should remain attached where applicable
  • Proof of purchase or sufficient order information must be provided

Returned items may be inspected before a refund or exchange is approved.

Items That May Not Be Returnable

Unless otherwise required by applicable law, the following may not qualify for discretionary returns:

  • Final sale items
  • Clearance items identified as non-returnable
  • Gift cards
  • Worn, washed, altered, or damaged merchandise
  • Items that do not meet the return conditions above

2. How to Start a Return

To request a return, email:

hello@namristapparel.xyz

Please include:

  • Your name
  • Order number
  • Item you wish to return
  • Reason for the return
  • Photos where relevant

If the return is eligible, we will provide the applicable return instructions.

Please do not automatically send merchandise to the business address listed on our website. Contact us first for authorized return instructions and the appropriate return destination.

Customers are generally responsible for return shipping costs unless the item is confirmed to be incorrect, defective, or otherwise qualifies for a different resolution.

We recommend using a trackable shipping method for returns.

3. Refunds

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

If approved:

  • The refund will generally be issued to the original payment method
  • We aim to process the refund within 5–10 business days

Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.

4. Exchanges

We may offer exchanges for the same item in a different size or color, subject to availability.

To request an exchange, contact:

hello@namristapparel.xyz

If the requested replacement is unavailable, another available resolution may be offered, including a refund where appropriate.

Exchange availability cannot be guaranteed.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 5 days of delivery at:

hello@namristapparel.xyz

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the affected item
  • Photos of the packaging where helpful

After reviewing the issue, an appropriate resolution may include a replacement, refund, return authorization, or another available solution.

6. Late or Missing Refunds

If an approved refund has not appeared after the expected processing period:

  • Check your bank or card statement again
  • Contact your bank, card issuer, or payment provider
  • Allow for any additional processing time required by the provider

If the refund still cannot be located, contact us at:

hello@namristapparel.xyz

7. Questions About Shipping or Returns

If you have questions about shipping, delivery, returns, exchanges, or refunds, please contact:

Namrist Apparel LLC
30 N Gould St Ste N
Sheridan, WY 82801
USA

Email: hello@namristapparel.xyz
Phone: +1 (307) 674-7959